Returns & Exchanges

At Georgian Wine Store, we strive for excellence in every bottle, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of wine, we can only accept returns on products that are defective or damaged during transit.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged bottle, the label, and the shipping packaging to help us process your claim with the carrier.

• 3.
  Await Authorization

  Our cellar masters will review your request and provide a Return Merchandise Authorization (RMA) number and instructions for the return shipment.

• 4.
  Receive Refund or Replacement

  Once the damaged goods are verified, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.